ku918 Terms and Conditions

1 General Introduction

ku918 is a trusted online gaming and betting platform in Bangladesh. These terms and conditions ("Terms") constitute a legal agreement between ku918 and all users ("Members") of the platform.

By accessing the ku918 website or creating an account, you confirm that you have fully read, understood and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

ku918 reserves the right to amend these Terms at any time. Continued use of the platform after amended Terms are published will be considered as your acceptance of the new Terms. We will endeavour to notify members of significant changes.

2 Eligibility and Age Verification

The following eligibility requirements must be met to use ku918:

• You must be 21 years of age or older (for 21+ only).
• You must create one active personal account in your own name.
• You must be legally able to participate in online gaming.
• You must register with accurate and complete information.

ku918 may at any time request a government-issued ID or other supporting documents for age and identity verification. ku918 reserves the right to restrict account activity until verification is complete. Providing false information will result in immediate account closure and any balance held may be forfeited.

3 Account Registration

3.1 One Person, One Account

Each person may hold only one account on ku918. Creating multiple accounts under the same name or from the same device or IP address is strictly prohibited. If this rule is violated, all associated accounts will be cancelled.

3.2 Registration Information

At the time of registration you must provide accurate and up-to-date information, including:

• Full legal name
• Correct date of birth
• Active contact email address or mobile number
• Correct residential address

If any information changes, the member must notify ku918 support immediately. The member bears full responsibility for any issues arising from incorrect information.

3.3 Account Transfer Prohibited

A ku918 account is strictly personal. No account may be sold, transferred or rented to a third party. Allowing anyone else to use your account is also prohibited.

4 Account Security

You are fully responsible for keeping your ku918 account login credentials (username and password) secure. Please follow these security guidelines:

• Use a strong, unique password.
• Do not share your login credentials with anyone.
• Avoid logging in on public computers or unsecured networks.
• Always log out after use.
• If you suspect unauthorised access, contact [email protected] immediately.

You are responsible for all activity carried out using your login credentials. ku918 is not liable for any loss resulting from unauthorised third-party access, unless it is directly caused by ku918's own negligence.

5 Deposits and Withdrawals

5.1 Deposit

For depositing funds into ku918, we accept the following payment methods: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳100 across all methods.

• You may only use a payment method registered in your own name.
• Depositing funds from a third-party account is prohibited.
• Deposited funds are generally credited to the account instantly.

5.2 Withdrawal

The minimum withdrawal amount is ৳800. Successful withdrawal requests are generally processed within 1 hour.

• Withdrawals will only be made to the same payment method used for the deposit.
• Identity verification may be required before a withdrawal is processed.
• ku918 reserves the right to hold withdrawals in cases of suspicious activity.
• Withdrawals will not be processed if the bonus wagering requirement has not been met.

5.3 Currency

All transactions on ku918 are conducted in Bangladeshi Taka (BDT / ৳). The member is responsible for any difference arising from exchange rate variations.

6 Bonuses and Promotions

6.1 Welcome Bonus

ku918 offers new members a 100% bonus on the first deposit up to ৳10,000. A 10x wagering requirement applies to this bonus.

For example: if you deposit ৳5,000 you will receive a ৳5,000 bonus. A total of ৳100,000 (bonus amount × 10) must be wagered before a withdrawal can be made.

6.2 General Bonus Terms

• Each bonus has a specific validity period. Once expired, the bonus will be cancelled automatically.
• If you are participating in one bonus offer, it cannot be combined with another bonus unless the promotion terms explicitly state otherwise.
• Winnings from bonus use must meet the wagering requirement before a withdrawal can be made.
• If a member is found to have abused a bonus, the bonus will be cancelled.
• ku918 reserves the right to change or discontinue any bonus offer at any time.

6.3 VIP Program

Members can advance through ku918's three-tier VIP program by playing regularly:

• Bronze: Up to 0.5% cashback per week.
• Silver: Up to 1.0% cashback per week.
• Gold: Up to 1.5% cashback per week.

VIP tier assignment and promotion are entirely at ku918's discretion. Cashback is calculated each week and credited to eligible members' accounts.

7 Gaming Rules

7.1 General Gaming Terms

All games on the ku918 platform are operated by third-party game providers. Games from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt and other reputable providers are available here.

• Each game has its own rules, which can be viewed within the game interface.
• If a game is interrupted due to a technical issue, ku918 will verify and restore the game from the last valid state.
• Funds paid out as a result of a system error or incorrect payout may be reclaimed by ku918.
• Betting limits vary by game. Bets placed outside the specified limits will not be accepted.

7.2 Sports Betting

Betting is available on cricket (including BPL, T20 World Cup and IPL), football (FIFA events), kabaddi and other sports. Special terms for sports betting:

• Bets are accepted up until the start of any event.
• If an event is cancelled, the bet amount will be refunded.
• Live betting is conducted under specific terms.
• Bets related to match fixing or corruption may be voided.

8 Prohibited Activities

The following activities are strictly prohibited and will result in account cancellation:

• Cheating and Fraud: Abusing bonus benefits, using multiple accounts, or any kind of fraudulent activity.
• System Hacking: Attempting to gain unfair advantage using any software, bot or automated tool.
• Money Laundering: Using the platform for the purpose of laundering illegal funds.
• Chargeback Abuse: Raising payment disputes in bad faith.
• Abusive Behaviour: Threatening, insulting or behaving offensively toward customer support or other members.
• Data Theft: Collecting or using another member's information.

ku918 reserves the right to forfeit any winnings obtained through prohibited activities and to take legal action.

9 Account Closure and Suspension

9.1 Closure by Member

You may request closure of your ku918 account at any time. All pending bets must be settled alongside the request. The account will be closed after any valid balance has been withdrawn.

9.2 Closure by ku918

ku918 may close or suspend an account under the following circumstances:

• If any provision of these Terms is violated.
• If identity verification is not completed or false information has been provided.
• If evidence of fraud or suspicious activity is found.
• In compliance with regulatory or legal authority directives.

ku918 reserves the right to close an account with or without providing a reason; however, any valid balance will be returned to the member unless there is evidence of fraud.

10 Responsible Gaming

ku918 believes in responsible gaming. We encourage our members to develop safe and healthy gaming habits. Our platform should be used for entertainment purposes only.

• Gambling is never a way to solve financial problems.
• Do not bet beyond your means.
• Members can set their own deposit and betting limits.
• A temporary break (self-exclusion) option is available.

If you or someone you know shows signs of gambling addiction, please contact our 24/7 live chat support. For more details, visit our Responsible Gaming page.

11 Privacy & Data Protection

ku918 places the highest importance on the privacy of your personal information. We keep your data secure using SSL encryption and advanced security measures. To learn more about how we collect, store, and use your data, please see our Privacy Policy.

Sharing information with third parties: ku918 never sells your personal information. However, limited information may be shared with trusted third parties (payment providers, game developers) for service operations. Information may be provided to relevant authorities in cases of legal obligation.

12 Limitation of Liability

ku918 is not responsible in the following situations:

• If a game is interrupted due to loss of internet connection or technical issues.
• Losses caused by software errors from third-party game providers.
• Unauthorized access to your account due to your own negligence.
• Temporary unavailability during service maintenance or upgrades.
• If service is disrupted due to reasons beyond your control (force majeure).

ku918 is not liable under any circumstances for indirect, incidental, or consequential losses. For any valid claim, ku918's maximum liability will be the amount deposited by the member in the past 30 days.

13 Changes & Amendments to Terms

ku918 reserves the right to partially or fully change, amend, or update these terms at any time. For significant changes, we will endeavour to notify members via email or through a notice on the platform.

Continued use of ku918 after changes are published will be considered as your acceptance of the revised terms. It is recommended that you review the terms regularly. The latest version will always be available on the ku918 website.

14 Dispute Resolution & Contact

14.1 Raising a Dispute

For any dispute or complaint, please first contact our 24/7 live chat support or email us at [email protected]. We will try to resolve your issue as soon as possible.

14.2 Resolution Process

The following steps will be followed for dispute resolution:

1. Direct discussion with the support team.
2. Senior management review.
3. Independent mediation if required.

In the event of any dispute, ku918's records and log data will be considered as final evidence, unless a clear technical error is proven.

14.3 Contact

For any questions or assistance:

• Live Chat: 24/7 support is available in Bengali.
• Email: [email protected]

For more information about these terms and conditions, visit our FAQ page or contact our support team.