ku918 Privacy Policy

Introduction and Purpose

Welcome to the ku918 platform. This privacy policy ("Policy") explains how we manage your personal information when you use the ku918 website and related services ("Platform"). This policy applies to all registered users, visitors, and anyone who uses our services.

ku918 always follows the principles of trustworthiness and transparency. We ensure that your data is completely secure and used only for necessary purposes. By using our platform, you are considered to have agreed to this privacy policy.

If this policy changes, we will notify you through the platform. The latest version will always be available on this page.

Personally Identifiable Information

When you open an account or use services on ku918, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact details
• National ID card or passport information (when identity verification is required)
• Residential address
• Payment information (bKash, Nagad, Rocket or bank account number — for processing transactions)

Automatically Collected Information

When you use the platform, our system automatically collects certain technical information, which includes:

• IP address and device identification information
• Browser type and version
• Operating system information
• Platform activity logs (login times, game play history, transaction records)
• Information obtained from cookies and similar tracking technologies

This information is used to ensure platform security, prevent fraud, and improve your experience.

Financial Transaction Information

We store payment-related information to process deposits and withdrawals. All financial information is protected by SSL encryption. We never store your full payment card number or banking password.

Marketing and Communications

We will not use your information for marketing purposes without your consent. If you do not wish to receive our promotional messages, you can withdraw this consent at any time from your account settings or contact our support team directly.

When Information Is Shared with Third Parties

ku918 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and bank transfer services is shared. These organisations are governed by their own privacy policies.
• Game software providers: Game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, Microgaming, NetEnt, and Ezugi may receive gameplay data, but no personally identifiable information.
• Legal obligations: We may be required to provide information on the basis of a court order or a valid request from a competent authority.
• Fraud prevention: Information may be shared with relevant authorities in the investigation of money laundering or fraud.

Outside of the above situations, we do not provide your information to third parties.

International Data Transfers

To provide ku918's services, your information may be stored on servers located outside Bangladesh. In such cases, we ensure that the information remains protected to the highest security standards and in compliance with applicable law.

What Cookies Are and How We Use Them

Cookies are small data files stored in your browser. ku918 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring core functionality.
• Functionality cookies: Remembering your preferences and settings.
• Analytics cookies: Understanding platform usage patterns and improving services.
• Security cookies: Detecting fraud and keeping your account secure.

You can control cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

To exercise any of the above rights, please contact us. We will process your request within 30 days. In some cases, we may not be able to delete information completely due to legal obligations.

How Long We Retain Information

We retain your information only for as long as necessary. The general policy is as follows:

• Active account information — for as long as the account remains active.
• Financial records of closed accounts — for the period required by legal obligations.
• Transaction logs — for the period required under applicable law.
• Support conversations — for a defined period for the purpose of dispute resolution.

Our Security Measures

ku918 applies industry-standard security measures to protect your information:

• SSL encryption: All data transfers are handled through secure encryption.
• Limited access: Only authorised personnel can access your information.
• Regular security audits: Regular audits are conducted to identify potential vulnerabilities.
• Two-factor authentication: An additional layer of security is provided for your account.
• Data backup: Regular backups ensure the safety of your information.

Although we are committed to ensuring the highest security, no digital system is completely free from risk. If you notice any suspicious activity, please notify our support team immediately.

Protection of Information of Children and Young People

ku918 is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. We verify age at the time of account registration and reserve the right to suspend an account if we suspect the user is a minor.

If you become aware that a minor has provided information on our platform, please contact us. We will take immediate steps to delete that information.

How We Will Communicate Changes

ku918 may update this privacy policy periodically. For significant changes, we will notify you in the following ways:

• A prominent notice will be displayed on the platform.
• A message will be sent to your registered email.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. For significant changes, we may ask for your consent again.