Frequently Asked Questions
ku918 FAQ — All Questions Answered in One Place
From accounts to payments, bonuses to security — find simple and clear answers to the most common questions from Bangladeshi players, all in one place.
ku918 is a trusted online gaming platform in Bangladesh. We know that both new and experienced players have many questions — about deposits and withdrawals, bonus terms, game rules, or account security. This page provides direct answers to all those questions so you can start playing quickly and with peace of mind. If your question is not here, our 24/7 Bengali live chat support is always ready.
To open an account at ku918, you need an active mobile number and a valid email address. Enter your name, date of birth, and a preferred password in the registration form. It is important to provide accurate information, as identity verification is required at the time of withdrawal.
Each player may have only one ku918 account. Creating multiple accounts is prohibited and doing so may result in all accounts and balances being cancelled. If you have any issues, contact support via live chat.
Click the "Forgot Password" option on the login page and enter your registered email or mobile number. You will receive a password reset link shortly. If you have any trouble, the ku918 support team is available 24/7 to help.
For security reasons, the registered name and mobile number cannot be changed directly. If a change is needed, contact us via live chat and verify your identity. The ku918 team will assist you after completing the necessary verification.
ku918 is only for individuals aged 21 or older. Age is verified at the time of registration and any account belonging to an underage person will be closed immediately.
Deposits from bKash to ku918 are generally instant — the amount is added to your account within a few minutes. The minimum deposit amount is ৳100. If you experience any issues, contact live chat with your transaction ID.
Yes, you can deposit at ku918 via bKash, Nagad, Rocket, and bank transfer. The minimum deposit is ৳100 for all methods. Select your preferred method on the payment page and follow the instructions.
Withdrawal requests at ku918 are generally processed within 1 hour. The minimum withdrawal amount is ৳800. For bank transfers, the bank's own processing time may be added.
ku918 does not charge any transaction fees of its own. However, bKash, Nagad, or Rocket may apply their own charges — please check the terms and conditions of your mobile banking service for details.
Currently, withdrawals from ku918 can be made via bKash, Nagad, Rocket, and bank transfer. It is recommended that the withdrawal method match the method used for your deposit. The minimum withdrawal is ৳800.
ku918 offers slot games, live casino (baccarat, roulette, blackjack), cricket and football betting, fishing games, and crash games. Games from world-class providers including PG Soft, Pragmatic Play, JILI, and Spribe are all available on one platform.
You can bet on BPL and all major cricket tournaments at ku918. Both pre-match and in-play betting options are available. Go to the cricket section, select a match, and place your bet on your preferred market.
Yes, ku918 is fully mobile-friendly. The website works smoothly on any smartphone browser — no separate app download is needed. You will get a seamless gaming experience on both Android and iOS devices.
RTP is the theoretical long-term payout rate of a game — for example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. This is not a guaranteed result for each round, but rather the mathematical average over millions of spins.
Enter the live casino section and choose your preferred table — baccarat, roulette, or blackjack. You can play in real time with a professional dealer via live video stream. A fast internet connection gives you the best experience.
As a new player, you will receive a 100% bonus on your first deposit, up to ৳10,000. That means if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus. The bonus becomes withdrawable once a 10x wagering requirement is met.
10x wagering means you need to bet 10 times the bonus amount. For example, for a ৳2,000 bonus, you must complete a total of ৳20,000 in bets. After that, the bonus funds become withdrawable. See the Terms and Conditions page for details.
You are automatically enrolled in the VIP program by playing regularly at ku918. There are three tiers — Bronze (up to 0.5% weekly cashback), Silver (up to 1.0%), and Gold (up to 1.5%). Playing more and staying active allows you to reach higher tiers.
VIP members receive cashback on their net losses every week. Cashback of up to 0.5% applies at the Bronze tier, 1.0% at Silver, and 1.5% at Gold. Cashback is generally added to your account at the start of each week.
Each bonus has a specific validity period. The welcome bonus generally needs to be wagered within 30 days. The validity period may differ for special promotions. Always read the bonus terms and conditions carefully.
Yes, ku918 uses SSL encryption to keep all transactions and personal information secure. Verified game provider software is used to ensure fair play. Use a strong password to keep your account secure.
ku918 offers deposit limits, session limits, and self-exclusion features. Never play beyond your set budget. If gaming creates stress rather than enjoyment, take a break and contact support via live chat if needed.
Yes, at ku918 you can temporarily or permanently close your account on your own. Inform support via live chat or use the self-exclusion option in settings. For more information, see the Responsible Gaming page.
The ku918 support team is available 24 hours a day, 7 days a week in Bengali via live chat. You can also email [email protected]. There is no phone or WhatsApp number — live chat is the fastest way to get a resolution.
Still have questions?
Our support team is available in Bengali 24/7. Send a message via live chat or email us — you will get a quick response.
Contact Us Directly
Live Chat: 24/7 support in Bengali — start a chat from any page on the site
Email: [email protected]
Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time)